Return & Exchange Policy

Exchange and Return Policy

At Zenith Official, your satisfaction is our priority. To ensure a seamless shopping experience, we offer the following guidelines for exchanges and returns:

Returns

  • Eligibility: Items may be returned within 14 days of purchase.
  • Condition: Returned items must be unused, unworn, and in their original packaging, including all tags and documentation.
  • Shipping Costs: Customers are responsible for all return shipping costs.

To initiate a return, please contact our team at help.zenithofficial@gmail.com with your order details. Once approved, you will receive instructions on how to return your item.

Exchanges

  • Eligibility: Items may be exchanged within 14 days of purchase.
  • Condition: Items for exchange must be unused, unworn, and in their original packaging, including all tags and documentation.
  • Shipping Costs: Customers are responsible for shipping costs associated with exchanges.

To request an exchange, reach out to us at help.zenithofficial@gmail.com with your order details and the item you’d like to exchange for. We will guide you through the process.

Important Notes

  • Customized Items: Please note that personalized or engraved jewelry is non-refundable and non-exchangeable.
  • Shipping Damage: If your item arrives damaged due to shipping, please contact us immediately with photos of the product and packaging for assistance.

Thank you for choosing Zenith Official, where every piece tells your story. For further inquiries, feel free to contact our support team at help.zenithofficial@gmail.com .