FAQs
It's safe to shop at Zenith?
Absolutely! At Zenith, your security and peace of mind are our priorities. We currently offer Cash on Delivery (COD) payments and Instapay as our trusted payment methods. These options ensure that your transactions are secure and straightforward, giving you confidence while shopping with us.
If you have any concerns or questions about payments, feel free to reach out to us at help.zenithofficial@gmail.com.
How long does shipping take?
Our shipping times depend on your location and the type of order:
- Orders within Cairo: Delivered within 3-6 working days.
- Orders outside Cairo: Delivered within 4-7 working days.
- Customized orders: Delivered within 5-20 working days due to the time required for crafting your unique piece.
Do You ship worldwide?
Currently, international shipping is not available, but we are working on expanding our reach. Stay tuned—worldwide shipping will be available soon!
What size should I buy?
We recommend using our Size Guide available on the product pages or in Size Guide page.
If you need further assistance, reach out to us at help.zenithofficial@gmail.com.
What is Our return policy?
We accept returns within 14 days of purchase. To qualify, items must be unworn, undamaged, and returned in their original packaging.
Are there any costs associated with returning an item?
Yes, customers are responsible for all shipping costs related to returning items.
How do I initiate a return?
To start a return, please contact us at help.zenithofficial@gmail.com with your order number and reason for return. Our team will guide you through the process.
What is your exchange policy?
Exchanges are allowed within 14 days of purchase. The item must be unworn, undamaged, and in its original packaging to qualify for an exchange.
Who covers the cost of shipping for exchanges?
Customers are responsible for all shipping costs associated with exchanges.
How do I request an exchange?
To request an exchange, email us at help.zenithofficial@gmail.com with your order details and the item you’d like to exchange for. We’ll provide further instructions.
Can I return or exchange customized items?
Unfortunately, personalized or engraved items are non-returnable and non-exchangeable.
What happens if my item arrives damaged?
If your item is damaged during shipping, please contact us immediately at help.zenithofficial@gmail.com with photos of the product and packaging. We’ll assist you promptly.